Last Updated: November 2026

1. INTRODUCTION

Welcome to Holistic Living Consultancy Ltd. ("Company", "we", "us", "our"), the legal company operating the following two brands:

The Holisticateds
www.theholisticateds.com

The Whole-istic Athlete
www.thewholeisticathlete.com

These Terms & Conditions ("Terms") govern access to and use of our websites, educational materials, publications, consultations, programmes, memberships, workshops, speaking engagements, consultancy services, digital products and all other related offerings (collectively referred to as "Services").

Our Services are founded on a whole-istic approach that recognises human beings as complete, interconnected individuals rather than separate parts.

Both brands operate under Holistic Living Consultancy Ltd., which is the contracting legal entity unless expressly stated otherwise in a separate written agreement.

By purchasing, booking, enrolling in or otherwise entering into an agreement for our Services, you agree to these Terms, subject to any mandatory statutory rights.

Simply browsing our websites does not, by itself, create an obligation to purchase Services.

Where a separate written agreement or service-specific terms apply, those provisions take precedence over these general Terms to the extent of any inconsistency.

2. SERVICES COVERED

These Terms apply to all current and future Services offered through either brand, unless separate terms are expressly provided.

2.1 The Holisticateds

Services may include:

Individual whole-istic living consultations and assessments.

Reconnected™ self-directed and personalised programmes.

Reconnected™ Intensive sessions.

VIP consultancy and personalised support.

The Circle membership and community.

Individual and group educational programmes.

Online courses, recorded programmes and downloadable resources.

Workshops, seminars, webinars and live educational events.

Speaking engagements, presentations and conferences.

Books, publications, articles, guides and educational materials.

Consultancy for individuals, groups and organisations.

Other related whole-istic living services introduced by the Company.

2.2 The Whole-istic Athlete

Services may include:

Individual whole-istic athlete consultations. Reconnected™ Athlete self-directed and personalised programmes. VIP Athlete consultancy and ongoing advisory arrangements. The Circle membership, where offered. Individual and group athlete educational programmes. Professional athlete workshops. Youth athlete workshops and educational programmes. Workshops and educational sessions for clubs, teams, academies and sporting organisations.

Whole-istic consultancy for sporting clubs, teams, academies and organisations.

Speaking engagements, conferences, presentations and seminars.

Books, publications, digital courses and educational resources.

Bespoke programmes, ongoing consultancy arrangements and related services.

2.3 Future Services

The Company may introduce, develop, modify or discontinue Services over time.

New Services will be subject to these Terms where applicable, together with any specific conditions communicated before purchase or engagement.

Existing contractual commitments will be honoured in accordance with the applicable agreement and law.

3. ELIGIBILITY AND PARTICIPATION

Our Services are generally intended for adults aged 18 and over unless expressly designed or approved for younger participants.

Children and young people may participate in suitable Services where appropriate parental or legal guardian permissions and safeguarding arrangements are in place.

Individuals purchasing Services must have the legal capacity to enter into the relevant contract or be represented by an authorised person.

Organisations engaging our Services confirm that the individual entering into the agreement has appropriate authority to act on their behalf.

Participation may be subject to additional eligibility, suitability, safeguarding or application requirements depending on the nature of the Service.

We reserve the right to decline a new engagement where we reasonably consider the requested Service unsuitable, outside our professional scope or inconsistent with our operational capabilities.

4. BOOKINGS, APPLICATIONS AND SERVICE AGREEMENTS

Bookings, applications and enquiries do not automatically guarantee acceptance or availability.

A contract for a paid Service is formed when we confirm acceptance of the booking or order, or otherwise expressly agree to provide the Service.

Where an application process applies, including certain VIP or personalised consultancy arrangements, submission of an application does not guarantee acceptance.

Before entering into an agreement, clients will be informed of the applicable Service description, price, duration, delivery arrangements and material conditions.

Personalised consultancy, organisational engagements and long-term programmes may require separate written agreements.

Where a Service is commissioned by an organisation, the agreement will identify the contracting party, scope of work, responsibilities, fees and relevant delivery arrangements.

5. PRICES AND PAYMENT TERMS

5.1 General Payment Conditions

All prices will be displayed or communicated before purchase or contractual commitment.

Prices are stated in pounds sterling (GBP) unless otherwise specified.

Any applicable taxes and additional charges will be disclosed as required by law.

Payment may be required in full or according to an agreed payment schedule.

Services will normally commence only once the required payment or deposit has been received, unless otherwise agreed.

5.2 Payment Plans

Where a payment plan is offered, the client agrees to make payments according to the agreed schedule.

A payment plan does not automatically create a monthly subscription or a right to cancel the remaining contractual price simply by discontinuing participation.

Where a payment plan covers a fixed-price programme, the total agreed price remains payable subject to applicable cancellation rights, statutory remedies and any specific contractual provisions.

If a payment becomes overdue, we may contact the client to arrange payment and, following reasonable notice, suspend access where permitted by law.

We will not impose disproportionate penalties or restrict statutory consumer rights.

5.3 Organisational Payments

Clubs, teams, academies, schools, businesses and other organisations may be invoiced according to an agreed payment schedule.

Deposits, instalments, travel expenses, venue costs and additional charges will be specified in the relevant proposal or service agreement.

Late payment provisions for business clients may be applied in accordance with applicable law and the agreed contract.

6. CONSUMER CANCELLATION RIGHTS

Where Services are purchased online, by telephone or otherwise at a distance, consumers may have statutory cancellation rights under applicable UK consumer legislation.

For many distance contracts, this includes a 14-day cancellation period, subject to the nature of the product or Service and applicable legal exceptions.

6.1 Services Beginning During the Cancellation Period

Where a consumer expressly requests that a Service begins during the statutory cancellation period, we may begin delivery in accordance with that request.

If the consumer subsequently exercises an applicable cancellation right, a proportionate amount may be payable for Services already supplied, where the legal requirements for such payment have been satisfied.

Where a Service has been fully performed during the cancellation period, the statutory cancellation right may be lost if the consumer gave the required express request and acknowledgement before performance began.

6.2 Digital Content

Where digital content is supplied immediately rather than on a physical medium, the statutory cancellation right may be lost once supply begins, but only where the legally required prior express consent, acknowledgement and confirmation requirements have been satisfied.

Simply accessing a website, purchasing a programme or accepting these Terms does not automatically remove statutory cancellation rights.

6.3 Statutory Rights

Nothing in these Terms removes or restricts rights arising under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

Consumers retain their statutory remedies where digital content, goods or Services do not meet applicable legal standards.

7. REFUNDS, RESCHEDULING AND NON-ATTENDANCE

7.1 General Principles

Refund eligibility depends on the nature of the purchased Service, the stage of delivery, the agreed booking conditions and applicable statutory rights.

Where a Service has not been delivered as agreed, we will provide an appropriate remedy in accordance with the contract and applicable law.

7.2 Individual Consultations

Clients wishing to cancel or reschedule a consultation should provide at least 48 hours' notice.

Where at least 48 hours' notice is given, we will normally offer rescheduling without an additional charge, subject to availability.

For cancellations within 48 hours or non-attendance, a reasonable cancellation charge may apply, reflecting the circumstances and losses reasonably incurred, subject to applicable statutory rights.

Any specific cancellation charge or non-refundable booking deposit will be disclosed before booking.

7.3 Reconnected™ Intensive

The Reconnected™ Intensive is a personalised, individually delivered session.

Once the session has been fully delivered, the fee is not ordinarily refundable merely because the client changes their mind or does not achieve a desired outcome.

This does not affect statutory rights where the Service was not provided with reasonable care and skill or other legal remedies apply.

If we must cancel the session, we will offer a suitable alternative date or a refund for the undelivered Service.

7.4 Programmes and Digital Courses

Refunds and cancellations for Reconnected™ programmes, Reconnected™ Athlete programmes and other digital courses will be governed by the purchase conditions and applicable consumer rights.

Where statutory cancellation rights have been validly lost following the commencement of digital content supply, a change of mind does not ordinarily entitle the purchaser to a refund.

Where a programme includes both digital content and live or personalised Services, the applicable cancellation arrangements will reflect the components purchased and relevant legal requirements.

7.5 Workshops and Live Events

Cancellation and rescheduling conditions for workshops, seminars and live events will be communicated at booking.

Any cancellation charges must be reasonable and consistent with applicable law.

Where we cancel an event without providing an agreed alternative, participants will receive an appropriate refund for the undelivered Service.

7.6 Organisational Bookings

Cancellation, postponement and rescheduling arrangements for clubs, teams, academies, schools and other organisations will be specified in the relevant service agreement.

Such arrangements may include reasonable provisions for reserved dates, preparation work, travel commitments and non-recoverable expenses.

8. THE CIRCLE — MEMBERSHIP TERMS

The Circle is a membership-based offering that may provide access to educational resources, community activities, discussions, live sessions or other benefits as described at the time of subscription.

8.1 Membership Payments

Membership fees are charged according to the subscription arrangement selected at purchase.

The applicable billing frequency, price and renewal conditions will be disclosed before subscription.

8.2 Membership Cancellation

Members may cancel future subscription renewals using the cancellation process provided or by contacting us.

Unless otherwise stated, cancellation takes effect at the end of the current paid billing period.

Cancellation does not ordinarily create a refund for a billing period already commenced, subject to applicable statutory rights.

8.3 Membership Conduct

Members are expected to communicate respectfully, protect the privacy of other participants and refrain from harassment, abuse or unauthorised commercial solicitation.

We may moderate discussions or restrict participation where reasonably necessary to protect members or maintain the integrity of the community.

8.4 Lifetime Membership Benefits

Where lifetime membership is expressly included as a benefit of a particular programme or VIP arrangement, the applicable entitlement will be defined in the relevant offer or agreement.

Unless expressly stated otherwise, lifetime access means access for as long as the relevant membership service continues to operate, subject to reasonable service evolution and the applicable agreement.

We will not withdraw expressly purchased or contractually promised benefits in a manner that breaches applicable consumer law.

9. RECONNECTED™ PROGRAMMES

Reconnected™ programmes are proprietary educational and whole-istic frameworks developed or offered by Holistic Living Consultancy Ltd.

Programmes may be delivered through digital learning, independent study, individual consultancy, group sessions or a combination of methods.

The specific programme description will identify what is included, the duration of access, delivery arrangements and any additional support.

Purchasers receive a personal, limited, non-exclusive and non-transferable licence to use the programme materials for their intended individual educational purposes.

Programme materials may not be reproduced, redistributed, commercially exploited, taught or resold without written authorisation.

Completion of a programme does not constitute a professional qualification, licence or accreditation unless expressly stated.

10. VIP AND PERSONALISED CONSULTANCY

VIP and personalised consultancy Services may involve intensive, ongoing or individually tailored engagement.

The precise scope of the relationship will be agreed before commencement.

This may include:

The duration and structure of the engagement.

Communication methods and availability.

The number and format of meetings.

In-person or remote delivery arrangements.

Fees and payment schedules.

Confidentiality and information-sharing arrangements.

Additional services or benefits included in the agreement.

10.1 Communication and Availability

Where extended communication access is included, including arrangements described as 24/7 contact, the specific meaning and practical boundaries of that access will be agreed individually.

Such access does not constitute an emergency response service, medical supervision or a guarantee of immediate replies at all times.

10.2 Individual Responsibility

VIP consultancy provides personalised whole-istic perspectives, education and guidance.

The client remains responsible for personal decisions and actions, subject to our responsibility to provide the agreed Services with reasonable care and skill.

10.3 Ending a VIP Engagement

Either party may request termination of an ongoing arrangement according to the applicable service agreement.

Any outstanding fees, refunds or payment adjustments will be determined by the agreed terms, Services delivered and applicable law.

11. ATHLETE-SPECIFIC TERMS

The Whole-istic Athlete provides consultancy founded on understanding the athlete as one complete, interconnected human being.

Our work is independent of any particular sporting club, team, employer or professional arrangement unless expressly agreed otherwise.

11.1 Professional Boundaries

Our consultancy does not replace medical treatment, physiotherapy, psychological treatment, sports coaching, nutrition treatment or other specialist professional services.

We do not assume responsibility for competition strategies, training prescriptions, medical clearance, sporting selection, contracts or decisions made by independent professionals.

11.2 Sporting Outcomes

We do not guarantee sporting victories, improved rankings, selection, contracts, injury prevention, recovery outcomes or career progression.

Athletic performance and sporting outcomes depend on numerous factors outside our control.

11.3 Independence

An athlete may engage our Services independently of a club or sporting organisation, subject to applicable contractual obligations and safeguarding requirements.

Our involvement does not create an employment, agency or management relationship with the athlete.

11.4 Athlete Confidentiality

Information shared during private consultancy will be handled according to our Privacy Policy and applicable confidentiality arrangements.

Where an organisation pays for an athlete's Services, this does not automatically grant the organisation access to private consultancy information.

Any reporting or information-sharing arrangements must be established appropriately and lawfully.

12. CLUBS, TEAMS, ACADEMIES AND ORGANISATIONS

Services delivered to sporting organisations, schools, clubs, academies and other institutions may include workshops, consultancy, educational programmes, speaking engagements and bespoke projects.

12.1 Scope of Engagement

Each organisational engagement will be defined through an agreed proposal, booking confirmation or separate service agreement.

This may specify:

The objectives and scope of the engagement.

Deliverables and workshop content.

Participant numbers and age groups.

Delivery dates, locations and formats.

Fees, deposits and expenses.

Organisational responsibilities.

Confidentiality and information-sharing arrangements.

Cancellation and rescheduling conditions.

12.2 Organisational Responsibilities

Organisations remain responsible for their own operational, employment, medical, coaching, regulatory, safeguarding and health and safety obligations.

Unless expressly agreed otherwise, our consultancy does not transfer those responsibilities to Holistic Living Consultancy Ltd.

12.3 Use of Materials

Materials supplied during workshops, consultancy or organisational programmes are intended for the agreed audience and purpose.

Recording, reproduction, redistribution, adaptation or commercial use requires prior written permission unless expressly included in the agreement.

12.4 Organisational Outcomes

We do not guarantee particular organisational, sporting, commercial or performance outcomes.

We remain responsible for delivering the agreed Services with the standard of care required by law and the applicable contract.

13. WORKSHOPS, SPEAKING ENGAGEMENTS AND EVENTS

Our workshops, seminars, webinars, conferences, presentations and speaking engagements may be delivered in person or online.

13.1 Booking and Delivery

The content, format, duration, location, fees and technical requirements will be agreed before delivery.

13.2 Event Organiser Responsibilities

Where an event is hosted by an external organisation, the organiser is responsible for agreed venue arrangements, participant management, appropriate equipment, accessibility arrangements and applicable safety obligations.

Any responsibilities assumed by us will be defined in the relevant agreement.

13.3 Recordings and Reproduction

Workshops, presentations and speaking engagements may not be recorded, reproduced, broadcast, distributed or commercially exploited without prior written authorisation, except where permitted by law.

Any recording permissions must be agreed in advance.

13.4 Changes and Unforeseen Circumstances

Where circumstances beyond reasonable control affect delivery, we will seek a reasonable alternative, such as rescheduling or an alternative delivery format.

Any cancellation or refund arrangements will be determined according to the agreement and applicable law.

14. CHILDREN, YOUNG PEOPLE AND SAFEGUARDING

Certain educational programmes and workshops may be designed for children or young people.

Appropriate parental or guardian permissions, safeguarding measures and supervision arrangements will be established according to the nature of the activity.

Where Services are delivered through schools, clubs or organisations, responsibilities for safeguarding, supervision and participant welfare will be defined before delivery.

We reserve the right to refuse or suspend an activity where necessary to address a genuine safeguarding or safety concern.

Personal information relating to children will be handled according to our Privacy Policy and applicable data protection requirements.

15. BOOKS, PUBLICATIONS AND EDUCATIONAL RESOURCES

Our books, articles, guides, downloadable resources, videos and other publications are provided for educational and informational purposes.

Purchase of a publication does not establish an individual consultancy relationship.

Physical publications and digital materials are subject to the applicable purchase conditions and statutory consumer rights.

Ownership of a physical book does not transfer copyright in its contents.

Digital resources are licensed for the permitted use described at purchase.

16. INTELLECTUAL PROPERTY

All original content, programme materials, methodologies, educational frameworks, written works, designs, trademarks and other intellectual property owned by Holistic Living Consultancy Ltd. remain the property of the Company or the relevant rights holder.

This includes, where applicable, materials associated with:

The Holisticateds.

The Whole-istic Athlete.

Reconnected™ programmes and related resources.

Workshops, educational frameworks and consultancy materials.

Books, articles, videos, presentations and digital resources.

Unless expressly authorised, users may not copy, reproduce, redistribute, modify, commercially exploit, teach, licence or present our proprietary materials as their own.

Unauthorised use may result in suspension of access, contractual remedies or legal action where appropriate.

Nothing in these Terms restricts lawful uses permitted by applicable intellectual property legislation.

17. CONFIDENTIALITY

We recognise that individual and organisational consultancy may involve confidential information.

We will treat confidential information with appropriate care, subject to legal obligations and any agreed confidentiality provisions.

Clients and organisations are also expected to respect confidential materials and information shared during Services.

Confidentiality does not prevent disclosures required by law, safeguarding obligations or other legally justified circumstances.

Personal information is processed according to our Privacy Policy.

Where additional confidentiality requirements apply, including organisational projects or sensitive professional engagements, these may be addressed through a separate agreement.

18. HEALTH AND PROFESSIONAL DISCLAIMER

Our Services are educational and consultative in nature.

They do not constitute medical diagnosis, prescription, treatment or another regulated professional service unless expressly provided by a suitably qualified and authorised professional within their permitted scope.

Clients should seek appropriate professional advice where specialist medical, psychological, nutritional, legal or financial assessment is required.

We do not advise individuals to disregard existing professional treatment or medical recommendations.

Our full Disclaimer & Liability Notice forms an important part of the information accompanying our Services and should be read alongside these Terms.

19. NO GUARANTEE OF RESULTS

We provide our Services with professionalism, reasonable care and skill.

However, no particular personal, physical, mental, emotional, nutritional, lifestyle, sporting, professional or financial result is guaranteed.

Outcomes are influenced by individual circumstances, personal decisions, external factors and third-party actions.

Testimonials and case studies describe individual experiences and are not guarantees of similar outcomes.

20. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence.

Fraud or fraudulent misrepresentation.

Breach of statutory consumer rights.

Any other liability that cannot lawfully be excluded or restricted.

Subject to these protections, the Company is responsible for losses caused by its breach of contract or other legally actionable conduct in accordance with applicable law.

We are not responsible for losses arising solely from independent decisions or actions of clients or third parties where no legally actionable responsibility attaches to the Company.

For business-to-business engagements, any additional commercially agreed limitations of liability will be set out in the relevant written agreement and will apply only to the extent permitted by law.

Nothing in these Terms is intended to exclude liability unfairly or prevent consumers from exercising their statutory remedies.

21. CLIENT CONDUCT AND ACCEPTABLE USE

Clients, members and participants are expected to engage respectfully and lawfully.

The following conduct is prohibited:

Harassment, abuse, threats or discriminatory behaviour.

Deliberate disruption of Services or events.

Unauthorised access to accounts or systems.

Unlawful distribution of confidential or copyrighted materials.

Fraudulent or deliberately misleading activity.

Conduct creating a genuine safety or safeguarding risk.

Where a serious breach occurs, we may take proportionate action, including warnings, suspension or termination where justified.

Any financial consequences will be assessed fairly according to the circumstances, Services delivered, applicable contractual terms and statutory rights.

22. SUSPENSION AND TERMINATION

We may suspend or terminate access to Services where there is a material breach of these Terms, a serious safety concern, unlawful conduct or another legitimate contractual reason.

Where appropriate, we will provide notice and a reasonable opportunity to resolve the issue.

Immediate action may be taken where reasonably necessary to protect individuals, confidential information, intellectual property or the integrity of the Service.

Termination does not automatically result in forfeiture of all payments.

Any refund, outstanding payment or other financial consequence will be determined according to the contract, Services already delivered and applicable law.

Clients may terminate or cancel Services according to the relevant agreement and statutory rights.

23. WEBSITE ACCESS AND THIRD-PARTY SERVICES

We aim to maintain accessible and functional websites, digital platforms and online resources.

However, temporary interruptions may occur because of maintenance, technical issues or circumstances beyond our reasonable control.

We may use third-party platforms for payments, course delivery, membership administration, bookings or communication.

Such providers may have their own applicable terms and privacy policies.

We are not responsible for independent third-party services beyond our contractual or legal responsibilities.

Where access to purchased digital Services is materially affected, we will address the issue in accordance with applicable law.

24. DATA PROTECTION AND PRIVACY

Personal information is collected, processed and protected in accordance with our Privacy Policy and applicable UK data protection legislation.

We may process information necessary to administer bookings, deliver Services, maintain records, manage payments and fulfil legal obligations.

Sensitive personal information is subject to additional safeguards and applicable lawful processing conditions.

Our Privacy Policy is available through our websites.

25. EVENTS BEYOND OUR REASONABLE CONTROL

Neither party will be responsible for failure or delay in fulfilling contractual obligations where caused by circumstances genuinely beyond reasonable control, except where liability cannot lawfully be excluded.

Such circumstances may include significant transport disruption, natural disasters, serious technical outages, public emergencies or other unforeseen events.

Where an event affects delivery, we will communicate with the affected client or organisation and seek an appropriate solution.

This provision does not remove applicable statutory cancellation, refund or other consumer rights.

26. COMPLAINTS AND DISPUTE RESOLUTION

We aim to address concerns professionally and fairly.

Clients and organisations are encouraged to contact us directly if they are dissatisfied with a Service.

We will review complaints and seek an appropriate resolution.

Where suitable, the parties may mutually agree to mediation or another lawful form of alternative dispute resolution.

Participation in mediation or alternative dispute resolution is not compulsory unless a valid and enforceable separate agreement provides otherwise.

Nothing in these Terms prevents consumers from exercising their legal rights or accessing the courts where permitted by law.

27. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of England and Wales.

For business-to-business contracts, the courts of England and Wales will have jurisdiction unless otherwise agreed in writing.

For consumers, this provision does not remove mandatory legal protections or applicable rights concerning jurisdiction in their place of residence.

28. CHANGES TO THESE TERMS

We may update these Terms to reflect changes in our Services, business operations or legal requirements.

The latest version will be published on our websites with its effective date.

Material changes affecting existing contractual arrangements will be communicated where required.

Updated Terms will not retrospectively remove rights or alter existing contractual obligations without a lawful basis.

29. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

30. CONTACT INFORMATION

Holistic Living Consultancy Ltd.

Operating as:

The Holisticateds
www.theholisticateds.com
[email protected]

The Whole-istic Athlete
www.thewholeisticathlete.com

Registered office: [Insert registered office address]

Company registration number: [Insert company registration number]

For enquiries regarding these Terms & Conditions, please contact us through the relevant website or email address.

© 2026 Holistic Living Consultancy Ltd.

All rights reserved.