Last updated: November, 2026

1. INTRODUCTION

Holistic Living Consultancy Ltd. ("Company", "we", "us", "our") is committed to protecting your personal information, respecting your privacy and handling your data responsibly.

We operate two business brands:

The Holisticateds — providing whole-istic living education, consultancy, Reconnected™ programmes, VIP services, memberships, workshops, speaking engagements and related resources.

The Whole-istic Athlete — providing whole-istic athlete consultancy, individual programmes, VIP services, workshops, educational resources, speaking engagements and consultancy for clubs, teams and sporting organisations.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you interact with either brand.

It applies to our websites, consultations, programmes, memberships, digital products, workshops, events, communications and other services (collectively, "Services").

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and relevant electronic communications and privacy legislation.

2. WHO IS RESPONSIBLE FOR YOUR DATA?

The data controller for personal information processed through our Services is:

Holistic Living Consultancy Ltd.

Operating as:

The Holisticateds — www.theholisticateds.com

The Whole-istic Athlete — www.thewholeisticathlete.com

Contact: [email protected]

Registered office: [Insert registered company address]

Company registration number: [Insert company number]

Both brands operate under the same legal company. Personal information is managed according to its intended purpose and the Services with which you engage.

We do not automatically use information provided through one brand for unrelated purposes under the other.

3. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of information.

Personal and contact information

Your name, email address, telephone number, postal address and other contact details you voluntarily provide.

Service and account information

Details of consultations, programme enrolments, memberships, bookings, purchases, workshop registrations, enquiries, correspondence and service preferences.

Personal circumstances and lifestyle information

Information voluntarily shared during consultations, programmes or other personalised Services, including relevant lifestyle habits, experiences, goals, challenges and personal circumstances.

Health and wellbeing information

Where relevant to an agreed Service, you may choose to share information about your physical health, mental wellbeing, nutrition, injuries, medical history or other health-related circumstances.

Such information may constitute special category personal data and receives additional protection under data protection legislation.

Athlete-related information

For The Whole-istic Athlete, information may include sporting background, training experiences, injury history, competition experiences, personal circumstances, professional relationships and other information relevant to whole-person consultancy.

Organisational information

Where we work with clubs, teams, schools or other organisations, we may collect professional contact information, job titles, organisational details and information necessary to arrange and deliver Services.

Payment and transaction information

We may process purchase records, billing details, payment status and transaction information.

Where payments are handled by third-party payment providers, payment card information is processed according to their own security and privacy arrangements.

Website and technical information

Depending on website functionality and your cookie choices, we may collect IP addresses, browser information, device information, website usage information, cookie identifiers and related technical data.

Communications

We may retain emails, messages, enquiry forms, feedback and other communications relevant to our Services.

4. HOW WE COLLECT INFORMATION

We may collect personal information:

Directly from you through forms, enquiries, bookings, consultations and programmes.

When you purchase products, register for workshops or join memberships.

Through email, telephone, video calls or other communication channels.

Through our websites and their associated technical systems.

From parents, guardians or authorised representatives where appropriate.

From sporting organisations, clubs, schools or other parties involved in arranging Services, where there is an appropriate lawful basis.

Where personal information is obtained from someone other than you, we will provide the required privacy information within the applicable legal timeframe, unless an exemption applies.

5. HOW AND WHY WE USE YOUR INFORMATION

We use personal information only where we have an appropriate lawful basis.

PurposeLawful basisResponding to enquiries and discussing requested ServicesLegitimate interests or steps before entering a contractDelivering consultations, programmes, memberships and purchased ServicesPerformance of a contractManaging bookings, payments and client communicationsContractual necessity and, where applicable, legitimate interestsMaintaining legally required financial and business recordsLegal obligationMaintaining website security and preventing misuseLegitimate interests and, where applicable, legal obligationImproving our Services and managing business operationsLegitimate interests, subject to individual rightsSending promotional emails and newslettersConsent or another lawful basis where permitted by applicable electronic marketing rulesProcessing sensitive health-related informationAn applicable Article 6 lawful basis and an additional Article 9 condition, as explained below

Where we rely on legitimate interests, these include responding to business enquiries, maintaining secure systems, administering our Services and developing our business responsibly. We consider individuals' rights and reasonable expectations before relying on this basis.

6. SENSITIVE PERSONAL INFORMATION

Our whole-istic approach recognises that physical, mental, emotional, nutritional and lifestyle circumstances are interconnected.

Consequently, some personalised Services may involve information that is sensitive or private.

We recognise that health information and certain other categories of personal information require additional legal protection.

Where processing special category information is necessary, we will identify an appropriate lawful basis under Article 6 of the UK GDPR and a separate condition under Article 9.

For certain personalised Services, we may rely on your explicit consent as the relevant Article 9 condition.

Where explicit consent is required, it will be requested separately and clearly, identifying the information involved and the purposes for which it will be used.

You may withdraw such consent at any time. Withdrawal does not affect processing already lawfully carried out, but may affect our ability to continue delivering a Service where the information is necessary.

We will not use sensitive personal information for unrelated marketing or publicity without an appropriate lawful basis and any required consent.

We collect only information that is relevant and reasonably necessary for the agreed purpose.

7. PRIVACY OF ATHLETES

The Whole-istic Athlete recognises the importance of discretion, professional boundaries and confidentiality when working with athletes.

Information shared during individual consultancy may concern personal experiences, health, injuries, emotional wellbeing, professional relationships or other private matters.

We do not routinely disclose an athlete's personal consultancy information to coaches, clubs, managers, agents, family members or other third parties merely because they are connected to the athlete.

Where information sharing is appropriate, we will establish a lawful basis and, where necessary, obtain the athlete's consent.

Where Services are commissioned or paid for by a club, team or sporting organisation, the respective responsibilities for handling personal information will be established as part of the service arrangements.

Payment for a Service does not automatically entitle an organisation or another person to receive an athlete's private information.

We may disclose information without consent where required or otherwise permitted by law, including in appropriate safeguarding or serious safety situations.

8. CHILDREN AND YOUNG PEOPLE

Some educational workshops and programmes may involve children and young people.

We take additional care when collecting and processing information relating to individuals under 18.

Depending on the nature of the Service, we may obtain relevant information from parents, legal guardians, schools, clubs or authorised representatives.

Where consent is the relevant lawful basis, we will obtain it from the appropriate individual or person with parental responsibility as required by law.

We aim to collect only information necessary for participation, communication, safeguarding and delivery of the relevant Service.

Information concerning children will not be used for unrelated promotional purposes without an appropriate lawful basis and any required permissions.

Where Services are provided through schools, clubs or other organisations, data protection responsibilities and appropriate information-sharing arrangements will be established according to the circumstances.

Children and young people have their own data protection rights, subject to applicable legal requirements.

9. CONFIDENTIALITY OF CONSULTATIONS AND PROGRAMMES

We treat information shared during private consultations, VIP services and personalised programmes with discretion and confidentiality.

Access to client information is limited to those who reasonably require it for authorised business purposes.

We do not sell personal consultancy information or disclose it to unrelated third parties for their own marketing.

Confidentiality may be subject to lawful exceptions, including legal obligations, safeguarding requirements, the protection of individuals from serious harm and the establishment or defence of legal claims.

Where a Service involves several participants, such as a workshop or group programme, we encourage participants to respect one another's privacy. However, we cannot guarantee the conduct or confidentiality of independent participants.

10. MARKETING COMMUNICATIONS

We may offer newsletters, educational updates, publications, event information and announcements relating to our Services.

Marketing communications will be sent in accordance with applicable UK data protection and electronic marketing requirements.

Where consent is required, we will request it before sending marketing communications.

You can withdraw marketing consent or unsubscribe at any time using the unsubscribe mechanism provided or by contacting us.

Choosing not to receive marketing will not prevent you from receiving necessary communications relating to Services you have purchased or requested.

We do not automatically subscribe clients of one brand to unrelated marketing from the other brand.

11. COOKIES AND WEBSITE ANALYTICS

Our websites may use cookies and similar technologies to support functionality, security, user preferences and website analytics.

Strictly necessary cookies may be used without consent where permitted by law.

Where consent is legally required for optional cookies or tracking technologies, these will not be activated until the appropriate consent has been obtained.

You can manage relevant cookie preferences through the controls provided on our websites.

Further information about the cookies and technologies actually used will be provided through our Cookie Policy or website cookie information.

12. THIRD-PARTY SERVICE PROVIDERS

We may use external providers to support the operation and delivery of our Services.

These may include:

Website hosting and maintenance providers.

Payment processors and accounting systems.

Email and communication platforms.

Online course and membership platforms.

Video conferencing and booking systems.

Secure document storage and administrative services.

Professional advisers where necessary.

We share only information reasonably necessary for the relevant purpose.

Where a provider processes personal information on our behalf, we will establish appropriate contractual and data protection safeguards as required by law.

Some providers may act as independent data controllers for particular activities, in which case their own privacy policies may also apply.

We do not sell personal information.

13. INTERNATIONAL DATA TRANSFERS

Some of our service providers or professional activities may involve processing personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that the transfer complies with applicable UK data protection requirements.

Depending on the destination and circumstances, safeguards may include UK adequacy regulations, approved contractual protections or another legally permitted transfer mechanism.

Information about relevant international transfers and applicable safeguards can be requested using the contact details below.

14. DATA STORAGE AND SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction.

These measures may include access restrictions, password protection, secure service providers, appropriate account controls and secure storage arrangements.

We apply additional care to sensitive information, particularly health-related data and information concerning children.

No electronic storage or communication system can guarantee absolute security. We regularly consider the safeguards appropriate to the nature of the information we process.

Where a personal data breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including notification obligations where relevant.

15. HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting, contractual and safeguarding requirements.

Retention periods depend on the category of information, the nature of the Service and any relevant legal obligations.

For example:

Enquiry information is retained for a proportionate period according to its purpose and whether an ongoing relationship develops.

Client and programme records are retained according to the nature of the engagement, relevant legal obligations and any justified need to establish or defend legal claims.

Financial and accounting records are retained for the applicable statutory period.

Marketing information is retained until consent is withdrawn or another applicable retention criterion is reached.

Information relating to children or safeguarding matters is retained according to applicable legal and safeguarding requirements.

Our internal retention schedule sets out the relevant periods and criteria in greater detail.

When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of appropriately.

16. YOUR DATA PROTECTION RIGHTS

Under applicable UK data protection legislation, you may have the right to:

Access: Request a copy of personal information we hold about you.

Rectification: Request correction of inaccurate or incomplete information.

Erasure: Request deletion of personal information where the legal conditions apply.

Restriction: Request that certain processing activities be limited.

Objection: Object to processing based on legitimate interests or to direct marketing.

Data portability: Request transfer of eligible information in a structured, commonly used and machine-readable format.

Withdraw consent: Withdraw consent where processing relies on it.

Automated decision-making: Exercise applicable rights concerning qualifying automated decisions.

These rights are subject to the conditions and exemptions provided by law.

To exercise your rights, please contact us using the details below.

We will respond within the applicable statutory timeframe, normally one month, subject to any lawful extension.

17. AUTOMATED DECISION-MAKING

We do not use solely automated decision-making to make legally or similarly significant decisions about individuals as part of our personalised consultancy Services.

If this changes, we will provide the relevant information and safeguards required by law.

18. TESTIMONIALS, PHOTOGRAPHS AND CASE STUDIES

We may occasionally wish to share testimonials, photographs, success stories or examples of our work.

Where such material identifies an individual, we will establish an appropriate lawful basis and obtain consent where required.

We will not publicly disclose identifiable private consultancy information or sensitive personal details without an appropriate legal basis and any additional permissions required.

Special consideration applies to children and young people.

Permission to use identifiable materials for publicity will be addressed separately from participation in our Services where appropriate.

19. EXTERNAL WEBSITES

Our websites and materials may contain links to independently operated websites or services.

We are not responsible for the privacy practices of those independent providers.

We encourage you to review their privacy information before sharing personal information with them.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our Services, data processing activities, technology or legal requirements.

The latest version will be available on our websites with its updated date.

Where changes materially affect how personal information is processed, we will provide additional notice where required by law.

21. CONTACT AND COMPLAINTS

For privacy enquiries, requests or concerns, please contact:

Holistic Living Consultancy Ltd.

Operating as The Holisticateds and The Whole-istic Athlete

Email: [email protected]

Websites:

www.theholisticateds.com

www.thewholeisticathlete.com

Registered office: [Insert registered company address]

You also have the right to complain to the UK Information Commissioner's Office (ICO).

Website: www.ico.org.uk

We welcome the opportunity to address your concerns directly before you approach the ICO.

© 2026 Holistic Living Consultancy Ltd.

All rights reserved.